From the Amazon vendor the hat arrived well crushed and creased but direct for Tilley, stuffed with tissue, carefully padded and then wrapped again in tiussue and in a properly szed box,a it arrives somewhat crushed and creased. It's not for formal wear but you can get the worst bends and creases out using a steamer or steam iron, after which the hat looks liek casual comfort. To steam, stuff the crown with a large towel, the helps to hold shape and give you something to hold onto while steaming. A few minutes is all it takes.I found the fit slightly small so order a 1/8 up from your usual size--the hat should not be a tight fit--it shouldn't squeeze your head. Tilley says be able to fit two fingers between the hat band and your forehead. I expect it to wear very well like Tilley's do.The flaps are helpful but not as good as ear muffs or a knit wool cap pulled over your ears. But together iwth the warmth from the hat, you can feel comfortable in sub-freezing temps if you are walking or some such equivalent activity.